FAQ: Print

Here you can find all the information on turning your BackThen memories into physical printed products for your home and those of your family and friends.

PRODUCT

What are BackThen prints?

How do I order prints from BackThen?

What size prints can I order?

Can I order more than one print product at a time?

Should I choose prints with or without white borders?

Should I choose gloss or matte BackThen prints?

What are BackThen prints printed on?

In which countries is print available?

Can I print from my computer or the BackThen website?

Who can order prints?

What other print products can I order?

When will photobooks be available to order?

Can I order standalone frames?

I can’t find the print icon in the BackThen app?

EDITING

Does BackThen make any adjustments to my photos for printing?

Can I edit my photos before printing them?

Can I apply a black and white filter to my prints?

How do I know if a photo is going to print well?

Can I add dates or other text to individual prints?

Can I add my own personalised messages inside themed cards?

Can I choose between matte and gloss?

Can I add borders to my prints?

Can I change or cancel my print order?

PRICING

How much do BackThen prints cost?

Why do you charge the same for gloss and matte? Matte is usually more expensive.

Can I order single classic prints?

Can I order single themed cards?

I’m a VIP subscriber, why do I have to enter my bank details again?

What payment methods can I use to pay for my prints?

How do I redeem a print voucher?

DELIVERY & RETURNS

Why can’t I see or track my order in-app?

How long until I receive my order?

When do I need to order my prints by in time for Christmas?

How much does delivery cost?

I haven’t received my order within the estimated time?

Why have my prints been sent in separate packages?

I’m not 100% happy with my prints. What should I do?

I have a question about my order, who do I contact?

What can I recycle?


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If the guides on this page do not answer your questions, please visit the Support Site or email us at support@backthen.app