Why can’t I see or track my order in-app?

Orders are tracked via email. You should receive an order confirmation and regular delivery notifications as your order progresses.

We plan to introduce order tracking in the BackThen app in future, but to get print to you as early as possible, we’re using email for now.

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If the guides on this page do not answer your questions, please visit the Support Site or email us at support@backthen.app