FAQ: Troubleshooting
For answers to some common problems, check out the guides below.
Help - a photo has been added to my timeline of another child
Help - my subscription is frozen and I don’t know what to do
Help - the app is taking up too much space
Why can I no longer save or share photos from BackThen?
If the guides on this page do not answer your questions, please visit the Support Site or email us at support@backthen.app