FAQ: Troubleshooting

For answers to some common problems, check out the guides below.

Help - a photo has been added to my timeline of another child

Help - my subscription is frozen and I don’t know what to do

Help - the app is taking up too much space

Why can I no longer save or share photos from BackThen?

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If the guides on this page do not answer your questions, please visit the Support Site or email us at support@backthen.app