Why am I not getting any mobile notifications?

If you aren't getting BackThen mobile notifications, there are a few things to check.

Your notification preferences

Check out this guide to see if you have your mobile notifications turned on.

Is your timeline active?

BackThen is designed to send you notifications when new items arrive, so check that you are seeing new photos, comments or likes (that you haven't added yourself) to see if you should be getting anything.

Check your phone permissions

The first time you open the BackThen app, we ask if we can send you push notifications. If you said no, we can't send you notifications. You can change this from your phone settings.

Let us know

If all else fails, let us know and we can investigate.

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If the guides on this page do not answer your questions, please visit the Support Site or email us at support@backthen.app