Why can I only export once a month per child?

The processing to retrieve and wrap up your original photos and videos as downloadable files is expensive. We’ve put in this limit to prevent an outside chance of abuse.

We don’t expect this to be a problem - as it isn’t a feature we expect our customers to be using regularly - but if it’s causing an issue, please email us directly at support@backthen.app and we can help.

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If the guides on this page do not answer your questions, please visit the Support Site or email us at support@backthen.app