I am logged into my account on the BackThen website but can’t see the option to upgrade to an annual subscription.
If you have an existing monthly VIP subscription, you must wait until your current subscription period ends before you can switch to our annual VIP subscription.
Follow these steps in order:
1. First, cancel your monthly subscription through your app store provider (this prevents automatic renewal but maintains your VIP access until the end of your current billing period)
2. Wait for your current monthly subscription to expire completely (you'll receive reminders in-app and via email when this happens)
3. After expiration, log in to your account at backthen.com to subscribe annually. Don't worry - your memories will remain completely safe during this transition period.
If the guides on this page do not answer your questions, please visit the Support Site or email us at support@backthen.app