How do I change from my current monthly subscription to an annual payment?
If you're currently paying monthly via your app store provider, follow these simple steps to save and switch to our annual subscription:
Step 1: First, cancel your monthly subscription via your app store provider. You have to wait for your current monthly subscription period to expire before you can pay annually. Don't worry - your memories will remain safe during this transition.
Step 2: Once your monthly subscription has expired, follow these steps:
1. Log in to your account at backthen.com
2. Open the menu (☰) in the top right corner
3. Select 'Subscription Plan'
4. Tap 'Continue' within the ‘New! Annual VIP plan’ section
5. Choose your payment method (card, PayPal, Apple Pay or Google Pay)
6. Tap 'Subscribe Now'
A confirmation message will pop-up once your payment is complete, and your VIP status will be visible in your account menu.
If the guides on this page do not answer your questions, please visit the Support Site or email us at support@backthen.app